Complaints Procedure

Fostering Changes Life are committed to providing the highest level of care to children and young people, to foster carers and local authorities. We have established procedures that are followed
by all members of our staff. If you feel for any reason that we have not met the expected standards, then you have the right to complain and be listened to.

Stage 1 – Informal Resolution
We aim to resolve all complaints informally; we encouraged an open and honest environment to explore and resolve most issues. If this is not possible then a meeting will be arranged between the complainant and the line manager about who the complaint is about.

Stage 2 – Formal Consideration
A formal investigation will be undertaken, and a written response will be proved within 21 days outlining the outcome of the investigation provided by the Registered Manager.

Stage 3 – Independent Review
If the complaint has not been resolved in the first or second stage, and the reasons for this are made clear in writing; the complaint will proceed to stage 3. If you have a complaint to make, then
please feel free to contact us or write to us at the following address;

Address of FCL Fostering
Roundhill Lane, Haslingden, Rossendale, BB4 5TY


Name and Address of Inspection Body
Ofsted, Picadilly Gate, Store Street, Manchester, M1 2WD


Your complaint will be dealt with fairly and transparently.